GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Can I change my order?
We can only make changes to orders that have not yet shipped. Once your order is in "shipped" status, we will not accept any changes to the order.
PAYMENT
What payment methods do you accept?
PayPal
primarily uses PayPal to process secure payments.
SHIPPING
How long does it take to ship my order?
Once you've placed your order, it usually takes 1to3 days to process it.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.you can click Order Tracking.
RETURNS
Do you accept returns?
We do accept returns in respect to the following conditions:
The item must have been sold on our online store
The item shouldn't have been used in any way
The return or exchange request is made within 30 days of delivery
To ask for a return, please contact our customer service.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
How long does it take to process a return?
Returns are confirmed within 2 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 2 days of our services accepting your return.
If you still have any questions or concerns, please contact us at our Support Center.
How to open the green has a peculiar smell
Our products are made on the same day and shipped according to your order. Because they are closed during transportation, it is recommended to dry them outside when they are shipped. The taste will disappear by itself.
How can there be grass debris on the green.
Golf greens leave grass residue during the production process. We will clean them before shipment. It is recommended to use the brush again after receipt.
Is the golf green uneven?
The greens are rolled up when shipped for easy transportation. After you get the goods, put them on for about a day to restore the leveling.
Contact Information:
Phone: +86 18370846286
Email: service@golfbelievers.com
Address:No. 602, 6th Floor, Building 7, No. 67, Chenghan South Road, Chengdu Hi-tech Zone, China (Sichuan) Pilot Free Trade Zone
Working Time : Mon - Fri 08:00-18:00(UTC-7)
